FAQ's - Wesley Chapel Mover's

Booking & Scheduling Flexibility

How far in advance should I book a move?

Customers should schedule a move 7 to 21 days in advance. This timeframe ensures better crew availability, especially during weekends, holidays, and summer. It also allows proper preparation and reduces stress.

Can I reschedule a move?

Yes, moves can be rescheduled up to 48 hours before the appointment without penalty. Rescheduling within 24–48 hours may incur a small fee. Same-day rescheduling depends on crew availability.

Do you handle last-minute moves?

Yes, last-minute moves are accepted based on real-time crew and vehicle availability. Same-day or next-day services may include a 10–15% surcharge for urgent logistics.

What is your cancellation policy?

Cancellations made 48 hours in advance qualify for a full refund. A partial refund is provided if canceled within 24–48 hours. No refund is issued for cancellations under 24 hours.

Licensing, Insurance & Safety

Are you licensed and insured?

Yes, Wesley Chapel Mover’s is fully licensed and insured, adhering to USDOT and FMCSA regulations. Liability and cargo coverage are provided for all moves.

Is my property covered against damage?

Standard insurance covers property damage during handling and transport. Optional full-value protection is available for high-value items upon request.

What safety measures do you use during moves?

Movers use protective padding, shrink wrap, lifting straps, and floor runners. Crews follow safe handling techniques to prevent injury or damage.

Packing, Supplies & Disassembly

Do you provide packing materials?

Yes, packing supplies such as boxes, tape, wrap, and padding are available. Materials can be purchased individually or as part of a packing service.

Can you disassemble and reassemble furniture?

Yes, crews are trained to disassemble and reassemble common items like beds, tables, and modular units using standard tools.

Do you offer specialized packing kits?

Yes, kits are available for dishes, wardrobes, and electronics. These protect fragile items and simplify organized unpacking.

How long does a typical move take?

Move duration depends on home size and distance. A studio or 1BR move takes 3–5 hours, while larger homes may take 7–10 hours or more.

Do I need to be present on move day?

Yes, either the customer or an authorized person must be present to provide access, verify items, and confirm delivery details.

How is moving crew time managed?

Crew time is logged from arrival to final unload. Digital time tracking ensures billing transparency. Breaks and idle time are excluded from the bill.

Geographic Coverage

What areas do you serve?

Wesley Chapel Mover’s operates in Wesley Chapel, Tampa, Zephyrhills, Lutz, and Land O’ Lakes. Service extends across Pasco and Hillsborough counties.

Do you move interstate or long-distance?

Yes, the company offers long-distance and interstate moving services, licensed to operate across Florida and neighboring states.

Is Wesley Chapel a primary location?

Yes, Wesley Chapel is the base of operations. Moves from this area receive priority scheduling and faster crew dispatch.

Payments, Tipping & Support

What forms of payment are accepted?

Payments can be made via credit card, debit card, cash, Zelle, Venmo, or Cash App. All receipts are issued digitally.

Do I tip the movers?

Tipping is optional. A common range is $5–$10 per mover per hour or a flat amount of $20–$50 based on job complexity.

How can I cancel or get a refund?

To cancel and qualify for a refund, notify support at least 48 hours before the move. Refunds are processed within 5–7 business days.

General FAQs

What should I not pack for a move?

Do not pack hazardous items (fuel, paint), perishables, cash, legal documents, or firearms. These must be transported personally.

Do you offer moving insurance?

Yes, standard insurance is included. Optional plans provide full-value coverage for declared items. Third-party policies are also accepted.

Can I track the truck on move day?

Yes, trucks are GPS-tracked. Customers receive a real-time tracking link via SMS or the online client portal.

What happens if the move gets delayed?

If a delay occurs, updates are provided, and the crew may be reassigned. Delays over 4 hours may qualify for compensation or rescheduling.